Onsite IT Help Desk Analyst - Tier 1 Support (Louisville)

TEKsystems; Louisville (KY); Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Zusammenfassung

TEKsystems is seeking a Level 1 IT Support Help Desk Technician for an onsite role in Louisville, KY. This long-term opportunity offers hands-on experience within a healthcare client environment and avenues for career development.

Responsibilities include phone-based support, remote troubleshooting, ticket management, AD account resets, and Windows OS support. Prior help desk experience and strong customer service are valued for success in this role.

Qualifikationen

• Prior help desk or service desk experience preferred.
• Strong customer service and communication skills.
• Familiarity with remote desktop tools, ticketing systems, and Active Directory.
• Commitment to providing timely and effective technical support.

Aufgaben

• Provide phone-based technical support to internal employees.
• Remotely troubleshoot and resolve issues on users PCs.
• Manage and resolve tickets using a ticketing system.
• Perform password resets and account management via Active Directory.
• Support Windows operating systems and related software.

Kenntnisse

Customer service

Communication

Tools

Active Directory

Remote Desktop Tools

Ticketing System

Windows OS

Jobbeschreibung

TEKsystems is seeking a Level 1 IT Support Help Desk Technician for an onsite role in Louisville, KY. This long-term opportunity offers hands-on experience within a healthcare client environment and avenues for career development.

Responsibilities include phone-based support, remote troubleshooting, ticket management, AD account resets, and Windows OS support. Prior help desk experience and strong customer service are valued for success in this role.