Help Desk Analyst II: Frontline IT Support & Troubleshooting

Themesoft Inc.; Kentucky; On-site; USD 45,000 - 55,000; Part time

Job summary

A mid-sized IT service provider in Kentucky is seeking a Help Desk Analyst to serve as the first point of contact for users. Responsibilities include answering calls and requests, troubleshooting basic technical issues, and managing ticketing processes. Candidates should have at least 2 years of IT experience and solid communication skills. This is a contract position with a focus on administrative and customer service functions.

Qualifications

• 2+ years of experience in IT, including 1+ year in technical support/helpdesk.
• General knowledge of operating systems and application software to provide high-level support.
• Ability to utilize Microsoft Office applications for support, reporting, and documentation.

Responsibilities

• Answer incoming calls, self‑service requests, emails, and chats.
• Track all information in the ticketing system.
• Troubleshoot basic end-user issues on various software applications.

Skills

Technical support experience

Interpersonal skills

Problem-solving skills

Communication skills

Microsoft Office proficiency

Job description

A mid-sized IT service provider in Kentucky is seeking a Help Desk Analyst to serve as the first point of contact for users. Responsibilities include answering calls and requests, troubleshooting basic technical issues, and managing ticketing processes. Candidates should have at least 2 years of IT experience and solid communication skills. This is a contract position with a focus on administrative and customer service functions.