Desktop Support Specialist — Customer-Driven IT Pro

Vernovis; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Voluntary Short & Long-Term Disability

Voluntary Life Insurance

401K

Job summary

A staffing and consulting firm is seeking a candidate for a technical support role in Louisville, Kentucky. The ideal applicant will have experience with hardware and software technologies, provide excellent customer service, and possess strong communication skills. Responsibilities include managing incident reports, troubleshooting, and improving technical skills. Benefits include health, dental, vision, and retirement plans. This is a full-time position requiring US work authorization.

Responsibilities

• Use incident/problem management system to document, track, update and close case activities.
• Provide customers with technical assistance and guidance to prevent recurring problems.
• Perform basic hardware and software troubleshooting.
• Provide management with status reports.
• Follow and support internal and external audit compliance.
• Improve and develop technical support skills.
• Perform administrative functions within the team.

Skills

Knowledge of computer hardware and software technologies

Excellent written and verbal communication skills

Ability to analyze and solve problems

Aptitude for technology

Attitude for excellence in customer service

Working knowledge of PCs and networks

Proficient in Windows operating systems

Proficient knowledge of Microsoft® Office products

Knowledge of call center software and ticketing systems

Experience providing customer support and service

Education

Some college experience in Information Technology

Any Microsoft certification

Job description

A staffing and consulting firm is seeking a candidate for a technical support role in Louisville, Kentucky. The ideal applicant will have experience with hardware and software technologies, provide excellent customer service, and possess strong communication skills. Responsibilities include managing incident reports, troubleshooting, and improving technical skills. Benefits include health, dental, vision, and retirement plans. This is a full-time position requiring US work authorization.