Remote IT Help Desk Specialist

Ottawa; Oregon (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology company is seeking a dedicated Help Desk Specialist in Wisconsin, Oregon. This role involves diagnosing hardware and software issues, guiding clients through problems, and ensuring user satisfaction. Candidates should have a Bachelor's degree in computer science or a related field, with a proven track record in Help Desk support. The specialist will also manage business email accounts, track issues, and maintain service quality.

Qualifications

• Bachelor's degree in a relevant field.
• Proven track record of providing Help Desk support.
• Familiarity with databases and support desk practices.

Responsibilities

• Deliver first-level assistance and client issue resolutions.
• Track, route, and redirect issues to the proper resources.
• Guide clients through the problem-solving method.

Skills

Strong interpersonal and communication abilities

Advanced multitasking and troubleshooting abilities

Education

Bachelor's degree in computer science, information technology, or a related field

Tools

Help desk software

Remote control software

Job description

A technology company is seeking a dedicated Help Desk Specialist in Wisconsin, Oregon. This role involves diagnosing hardware and software issues, guiding clients through problems, and ensuring user satisfaction. Candidates should have a Bachelor's degree in computer science or a related field, with a proven track record in Help Desk support. The specialist will also manage business email accounts, track issues, and maintain service quality.