Apple Systems Help Desk Specialist

Taubensee Steel & Wire Company; Wheeling (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Wheeling, Illinois is seeking a Help Desk Support Specialist to provide maintenance for client computers and devices. The ideal candidate will have strong knowledge of Apple systems and experience in technical support. Responsibilities include administration of PCs and troubleshooting. This entry-level, full-time role offers an opportunity to start a career in Information Technology.

Qualifications

• Strong communication skills, verbal and written.
• Proven experience in a Help Desk role preferred.
• Strong organizational skills are required.

Responsibilities

• Provide maintenance of the client computer environment.
• Analyze requirements and resolve problems.
• Support the internal IT Helpdesk and manage configurations.

Skills

Strong knowledge of Apple systems

Effective hands-on technical support

Understanding of network design standards

Network security implementation

Knowledge of DNS, DHCP, LDAP, VLAN

Aid in operation and troubleshooting

Experience with VMware and Microsoft Windows

Education

BS/BA in Information Technology or Computer Science

CompTIA Network+ Certification

CompTIA Security+ Certification

Tools

VMware vSphere

VMware ESXi

Microsoft Windows

RedHat Linux

Apple macOS

Job description

A manufacturing company in Wheeling, Illinois is seeking a Help Desk Support Specialist to provide maintenance for client computers and devices. The ideal candidate will have strong knowledge of Apple systems and experience in technical support. Responsibilities include administration of PCs and troubleshooting. This entry-level, full-time role offers an opportunity to start a career in Information Technology.