Help Desk Specialist

ATC; Wisconsin; On-site; USD 24,796 - 27,552; Part time

Job summary

A leading IT service company in Wisconsin is seeking a Senior Technical Recruiter to join their dynamic team on a contract basis. This mid-senior level position offers $18.00-$20.00 per hour. Ideal candidates will have 2+ years of help desk experience, strong customer service skills, and knowledge of Windows 10 and network troubleshooting. Responsibilities include providing exceptional support and documenting processes. This is a great opportunity for local residents with a background in IT support.

Qualifications

• 2+ years in Help Desk roles.
• Local (current resident of) Wisconsin.
• History with Windows 10 / Microsoft Office 2019 or network/printer troubleshooting.

Skills

Excellent customer service skills

2 years support experience with Windows 10

2 years experience with network and printer troubleshooting

Proficient typing and strong multitasking skills

Strong oral and written communication skills

Ability to document standard operating procedures

Understanding of Help Desk incident management systems

General analytical and troubleshooting knowledge

Knowledge of MS Office suite

Demonstrated technical competence in customer support

Job description

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist

Required Skills (Need Majority; 2+ Years)

• Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations).
• 2 years support experience with Windows 10 and Microsoft Office 2019.
• 2 years experience with network and printer troubleshooting.
• Proficient typing and strong multitasking skills; ability to prioritize workload and manage.
• Strong oral and written communication skills.
• Ability to document standard operating procedures and properly assign/escalate unresolved incidents.
• Understanding and practical use of Help Desk incident management and asset management systems.
• General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software.
• Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware.
• Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations.
• Team-oriented, collaborative work style.

Candidate History

• 2+ Years in Help Desk Roles
• Local (current resident of) Wisconsin with work history with companies based in Wisconsin
• History with at least 2 of the following: Windows 10 / Microsoft Office 2019, Network/Printer Troubleshooting, Asset Management Systems

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Wisconsin, United States $18.00-$20.00

Posted 4 days ago