Remote & On-Site IT Help Desk Specialist

The EDH Global; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops, and providing excellent customer service to enterprise-level clients. Candidates should have experience with Microsoft Office, Windows 10, and strong communication skills. The position also requires the ability to manage multiple H/D tasks effectively and the capability to lift up to 40 pounds.

Qualifications

• Enterprise level experience in IT support.
• Ability to troubleshoot and resolve technical issues.
• Experience with imaging desktops and laptops.

Responsibilities

• Provide optimal customer support to senior executives.
• Configure and deploy desktops, laptops, and tablets.
• Document and track all technical support transactions.
• Respond to and diagnose user problems effectively.

Skills

Excellent written communication

Verbal communication skills

Interpersonal communication

Customer service focus

Tools

Microsoft Office 2016/o365

Windows 10

Active Directory

Job description

A leading IT support company is seeking a Help Desk Specialist in Portland, Oregon. This role involves providing top-level customer IT support, both remotely and on-site. Responsibilities include troubleshooting and resolving customer inquiries, imaging laptops and desktops, and providing excellent customer service to enterprise-level clients. Candidates should have experience with Microsoft Office, Windows 10, and strong communication skills. The position also requires the ability to manage multiple H/D tasks effectively and the capability to lift up to 40 pounds.