Remote Desktop Support Specialist

Integrated Resources Inc.; Columbia Heights (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Integrated Resources Inc., a premier staffing firm, is seeking a Help Desk professional to provide remote technical support. The role requires resolving technical issues, ensuring excellent client communication, and maintaining knowledge of various hardware and software solutions. A Bachelor's degree and Help Desk experience are essential, while additional IT support experience and certifications are preferred.

Qualifications

• Minimum 1 year of recent Help Desk experience.
• 1-3 years of support experience in a Support Center or Call Center.
• Certifications like A+ or MCSE preferred but not required.

Responsibilities

• Provide remote technical support for hardware and software.
• Resolve client technical issues and ensure excellent customer service.
• Assist with testing new or upgraded software and hardware releases.

Skills

Troubleshooting

Customer Service

Technical Support

Communication

Education

Bachelor's degree

Tools

Windows 7

VPN

Active Directory

Job description

Integrated Resources Inc., a premier staffing firm, is seeking a Help Desk professional to provide remote technical support. The role requires resolving technical issues, ensuring excellent client communication, and maintaining knowledge of various hardware and software solutions. A Bachelor's degree and Help Desk experience are essential, while additional IT support experience and certifications are preferred.