Remote IT Governance Analyst | ITIL & Change Mgmt

Navitus; Boston (MA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) matching

Adoption assistance

FSAs

Education assistance

Referral bonus

Job summary

Navitus Health Solutions seeks an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. You will collaborate with developers, business users, IT, and vendors to improve performance and data health.

This role participates in planning and implementing governance to ensure systems run optimally and align with company goals. The role requires after-hours support and a strong ability to work with cross-functional teams

Qualifications

• Associate degree in computer science or equivalent required.
• ITIL certification preferred.
• 1-3 years technical IT experience.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details with SMEs.
• Requirements gathering and documentation experience.
• Ability to prioritize and execute tasks in high pressure environments.
• Knowledge of ITIL and Agile frameworks.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate IT controls for risk mitigation and regulatory compliance.
• Monitor IT governance processes to improve efficiency, effectiveness, and compliance.
• Identify and implement process improvements with technical and business leads.
• Report barriers to resolution of incidents, service requests, problems, and changes.
• Participate in incident response and corrective action reviews to prevent recurrences.
• Assist in change management by assessing impact of changes on policies and controls.
• Develop and communicate Major Incident Management processes and delivery.
• Provide after-hours support for major outages.
• Perform other duties as assigned.

Skills

IT governance

ITIL

Change management

Incident response

Analytical thinking

Team leadership

Requirements gathering

Communication

Education

Associate degree in CS or equivalent

Tools

Enterprise Service Suite

Job description

Navitus Health Solutions seeks an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. You will collaborate with developers, business users, IT, and vendors to improve performance and data health.

This role participates in planning and implementing governance to ensure systems run optimally and align with company goals. The role requires after-hours support and a strong ability to work with cross-functional teams