Remote IT Governance Analyst - ITIL & Change Leader

Navitus; Little Rock (AR); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

20 days PTO

4 weeks parental leave

9 holidays

401K match

Adoption assistance

FSAs

Education assistance

Referral bonus

Job summary

Navitus Health Solutions is seeking an IT Governance Analyst to develop and maintain IT policies, procedures, guidelines and standards in line with ITIL best practices. The role collaborates with developers, business users, IT and third-party vendors to improve performance and data health.

The ideal candidate has an Associate’s degree and 1–3 years of IT experience, with after-hours support and knowledge of ITIL/Agile frameworks. Navitus offers strong benefits and a remote-friendly environment.

Qualifications

• Associate’s degree in computer science or equivalent work experience.
• ITIL certification preferred.
• 1-3 years technical experience in the field of information technology
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements.
• Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
• Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
• After hours support for major outages.
• Other duties as assigned

Skills

IT governance

ITIL

Change management

Incident response

Risk mitigation

Compliance

Process improvement

Requirements gathering

Stakeholder collaboration

Analytical thinking

Education

Associate’s degree in computer science or equivalent

Tools

Enterprise Service Suite

Job description

Navitus Health Solutions is seeking an IT Governance Analyst to develop and maintain IT policies, procedures, guidelines and standards in line with ITIL best practices. The role collaborates with developers, business users, IT and third-party vendors to improve performance and data health.

The ideal candidate has an Associate’s degree and 1–3 years of IT experience, with after-hours support and knowledge of ITIL/Agile frameworks. Navitus offers strong benefits and a remote-friendly environment.