Remote IT Governance Analyst | ITIL & Change Control

Navitus; Sacramento (CA); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro. M

Professional Membership assistance

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is looking for an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices. Youll collaborate with developers, business users, internal IT, and vendors to improve performance and data health.

You will participate in planning and implementing policies to ensure systems run optimally and in line with regulatory requirements, company goals, and industry best practices, including after-hours support as

Qualifications

• Associate’s degree in computer science or equivalent work experience required.
• ITIL Certification preferred.
• 1-3 years technical experience in the IT field.
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience eliciting process details and work instructions with business SMEs.
• Demonstrable experience in requirements gathering and documentation.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL and Agile frameworks.
• Commitment to comply with the company compliance program objectives.

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to mitigate risks and ensure compliance.
• Continuously monitor and evaluate governance processes to propose improvements.
• Identify and recommend process improvements to resolve recurring problems with technical and business leads.
• Report barriers to resolution of incidents, service requests, problems and changes.
• Coordinate incident response activities with stakeholders and drive corrective actions.
• Assess impact of proposed changes on governance policies, procedures and controls.
• Develop and communicate Major Incident Management processes and delivery.
• After hours support for major outages.
• Other duties as assigned.

Skills

IT governance

ITIL

Change management

Incident management

Risk assessment

Analytical thinking

Communication

Education

Associate’s degree in computer science or equivalent

Tools

Enterprise Service Suite

Agile

Job description

Navitus Health Solutions is looking for an Analyst, IT Governance to develop and maintain IT policies, procedures, guidelines, and standards aligned with ITIL best practices. Youll collaborate with developers, business users, internal IT, and vendors to improve performance and data health.

You will participate in planning and implementing policies to ensure systems run optimally and in line with regulatory requirements, company goals, and industry best practices, including after-hours support as