Remote IT Governance Analyst

Navitus Health Solutions / Lumicera Health Services; United States; Remote; USD 68,000 - 82,000; Full time

Benefits offered by this job

Health, dental, vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance & Professional-

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking an Analyst, IT Governance to join our team. The role develops and maintains IT policies, procedures, guidelines, and standards aligned with ITIL best practices, working with developers, business users, internal IT, and vendors to improve performance and data health.

The position requires 1–3 years IT experience, ITIL/Agile knowledge, and after-hours support. You will participate in incident response, change management, and major incident handling within a

Qualifications

• Associate’s degree in the field of computer science or equivalent work experience required.
• Certification/Licenses: ITIL Certification preferred.
• 1-3 years technical experience in the field of information technology or computer science
• After hours support is required.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Ensure all environments are managed and maintained to meet service level agreements.
• Evaluate effectiveness of IT controls to ensure they mitigate risks and comply with requirements.
• Continuously monitor and evaluate IT governance processes and controls to provide recommendations.
• Identify and recommend process improvements to resolve recurring problems.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management.
• Participate in incident response activities with relevant stakeholders.
• Participate in the change management process ensuring controlled implementation of changes.
• Develop, maintain, lead and communicate Major Incident Management processes.
• After hours support for major outages.
• Other duties as assigned

Skills

IT governance

IT controls

Incident management

Change management

Risk assessment

Leadership

Education

Associate’s degree in computer science

ITIL Certification preferred

Job description

Navitus Health Solutions is seeking an Analyst, IT Governance to join our team. The role develops and maintains IT policies, procedures, guidelines, and standards aligned with ITIL best practices, working with developers, business users, internal IT, and vendors to improve performance and data health.

The position requires 1–3 years IT experience, ITIL/Agile knowledge, and after-hours support. You will participate in incident response, change management, and major incident handling within a