Remote IT Field Technician: 25% Travel & On-Site Support

Apex Systems; Canonsburg (Washington County); Remote; USD 60,000 - 78,000; Full time

Benefits offered by this job

401K plan

ESPP

HSA

Counseling sessions

Corporate discounts

Training & certifications

Career coach

Job summary

Everforth Apex is seeking an IT Field Service Technician to provide hands-on and remote support for end users across remote field locations. You will ensure secure, reliable IT services and travel up to 25% with a Monday–Friday schedule.

The role emphasizes desktop/end-user support, asset management, and collaboration with IT teams to improve processes and customer experience in a fast-paced field environment.

Qualifications

• 3-5 years of IT support, desktop support, or field services experience.
• Strong customer service mindset with experience supporting end users and VIP stakeholders.
• Experience supporting Windows 10/11, Microsoft 365, Outlook, Teams, VPN, Citrix, and wireless networks.

Responsibilities

• Deliver Tier 2 desktop and end-user support for hardware, software, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, Teams, Outlook, VPN, Citrix, wireless networking, printers and conferencing tech.
• Image, deploy, configure, and maintain desktops, laptops, tablets, and handheld field devices.
• Manage and track IT assets while ensuring compliance with asset management policies and standards.
• Escalate complex issues to Tier 3 support teams and coordinate onsite support when needed.
• Support phone systems, local network connectivity, Cisco voice solutions, and office AV technologies.
• Assist with patching, security controls, antivirus support, access management, risk documentation, and change management processes.
• Collaborate across IT teams to improve processes, reduce outages, and enhance the customer experience.

Skills

Desktop support

End-user support

Windows 10/11

Microsoft 365

VPN

Citrix

Wireless networking

Asset management

Troubleshooting

Communication

Tools

Cisco Voice Solutions

Printers

VPN infrastructure

Microsoft Teams

Outlook

Job description

Everforth Apex is seeking an IT Field Service Technician to provide hands-on and remote support for end users across remote field locations. You will ensure secure, reliable IT services and travel up to 25% with a Monday–Friday schedule.

The role emphasizes desktop/end-user support, asset management, and collaboration with IT teams to improve processes and customer experience in a fast-paced field environment.