Field IT Technician: Statewide Travel & Support

Frank Gay Residential; Saint Augustine (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & sick leave

Paid holidays

401(k) with company match

Job summary

Apex Southeast is seeking an Entry-Level IT Technician to provide on-site and remote support across Florida, ensuring hardware, software, and network readiness for all sites. The role requires travel statewide and a strong customer-service mindset to sustain Apex's fast-growing footprint.

Responsibilities include configuring devices, troubleshooting LAN/WAN, documenting issues, and supporting IT infrastructure with a service-first approach.

Qualifications

• Prior IT support or help desk experience.
• Experience with ticketing systems and remote support tools.
• Working knowledge of Windows and common business software.
• Familiarity with computer hardware and foundational networking concepts.
• Strong troubleshooting and communication skills.
• Ability to work independently in the field while collaborating with IT teams.

Responsibilities

• Provide on-site and remote technical support to end users across multiple Florida locations
• Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
• Support basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and structured cabling
• Document technical issues, resolutions, and service activities in ticketing systems
• Travel throughout Florida as required to support acquisitions, new site launches, and ongoing operational needs
• Deliver professional, timely, and customer-centric service aligned with Apex standards
• Assist with basic system maintenance and IT infrastructure support initiatives

Skills

Windows OS

Troubleshooting

Remote support

Communication skills

Job description

Apex Southeast is seeking an Entry-Level IT Technician to provide on-site and remote support across Florida, ensuring hardware, software, and network readiness for all sites. The role requires travel statewide and a strong customer-service mindset to sustain Apex's fast-growing footprint.

Responsibilities include configuring devices, troubleshooting LAN/WAN, documenting issues, and supporting IT infrastructure with a service-first approach.