Field Service Tech

Apex Systems; Canonsburg (Washington County); Remote; USD 60,000 - 78,000; Full time

Benefits offered by this job

401K plan

ESPP

HSA

Counseling sessions

Corporate discounts

Training & certifications

Career coach

Job summary

Everforth Apex is seeking an IT Field Service Technician to provide hands-on and remote support for end users across remote field locations. You will ensure secure, reliable IT services and travel up to 25% with a Monday–Friday schedule.

The role emphasizes desktop/end-user support, asset management, and collaboration with IT teams to improve processes and customer experience in a fast-paced field environment.

Qualifications

• 3-5 years of IT support, desktop support, or field services experience.
• Strong customer service mindset with experience supporting end users and VIP stakeholders.
• Experience supporting Windows 10/11, Microsoft 365, Outlook, Teams, VPN, Citrix, and wireless networks.

Responsibilities

• Deliver Tier 2 desktop and end-user support for hardware, software, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, Teams, Outlook, VPN, Citrix, wireless networking, printers and conferencing tech.
• Image, deploy, configure, and maintain desktops, laptops, tablets, and handheld field devices.
• Manage and track IT assets while ensuring compliance with asset management policies and standards.
• Escalate complex issues to Tier 3 support teams and coordinate onsite support when needed.
• Support phone systems, local network connectivity, Cisco voice solutions, and office AV technologies.
• Assist with patching, security controls, antivirus support, access management, risk documentation, and change management processes.
• Collaborate across IT teams to improve processes, reduce outages, and enhance the customer experience.

Skills

Desktop support

End-user support

Windows 10/11

Microsoft 365

VPN

Citrix

Wireless networking

Asset management

Troubleshooting

Communication

Tools

Cisco Voice Solutions

Printers

VPN infrastructure

Microsoft Teams

Outlook

Job description

Job#: 3054753

IT Field Service Technician

Remote Field Offices | Travel up to 25% | Monday-Friday, 8 AM-5 PM (with occasional after-hours support)

Join a dynamic IT team supporting critical midstream energy operations across remote field locations. As an IT Field Service Technician, you will provide hands‑on and remote technical support for end users, ensuring reliable, secure, and efficient IT services across office and operational environments. This role is ideal for an IT professional who enjoys solving complex technical issues, supporting users face‑to‑face, and working in a fast‑paced field environment.

What You'll Do

• Deliver Tier 2 desktop and end-user support for hardware, software, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, Teams, Outlook, VPN, Citrix, wireless networking, printers, and conferencing technologies
• Image, deploy, configure, and maintain desktops, laptops, tablets, and handheld field devices
• Manage and track IT assets while ensuring compliance with asset management policies and standards
• Escalate complex issues to Tier 3 support teams and coordinate onsite support when needed
• Support phone systems, local network connectivity, Cisco voice solutions, and office AV technologies
• Assist with patching, security controls, antivirus support, access management, risk documentation, and change management processes
• Collaborate across IT teams to improve processes, reduce outages, and enhance the customer experience

What We're Looking For

• 3-5 years of IT support, desktop support, or field services experience
• Strong customer service mindset with experience supporting end users and VIP stakeholders
• Expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, iOS devices, VPN, Citrix, and wireless networks
• Knowledge of workstation deployment, hardware troubleshooting, asset management, and network connectivity
• Strong communication, technical writing, troubleshooting, and problem-solving skills
• Ability to work independently, prioritize competing demands, and support critical business operations

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.