Field IT Support Tech — 50% Travel, Hybrid Role

Infinity Natural Resources, Inc.; Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Infinity Natural Resources, Inc. is seeking a Desktop Support Specialist - Field to keep field personnel connected with laptops, mobile devices, and connectivity solutions. You will set up hardware, resolve tickets, and support onboarding/offboarding while minimizing downtime across remote locations.

Based out of the Quaker City office, this hybrid role requires up to 50% travel to remote field offices and field sites as needed, supporting corporate IT for both field and office environments.

Qualifications

• 2 years of technical education or certification in IT or a related field, or 4 years of relevant experience.
• 2 years of experience in a help desk or IT support role preferred.
• Foundational knowledge of Windows operating systems and standard desktop applications.
• Ability to troubleshoot basic hardware, software, and network connectivity issues.
• Strong written and verbal communication skills and ability to explain technical issues to non-technical users.
• Excellent organizational and time management skills to handle multiple requests.

Responsibilities

• Serve as the primary IT support resource for field personnel, ensuring access to critical technologies.
• Respond to help desk tickets in a timely and professional manner.
• Set up and configure new user hardware, software, accounts, and access.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices.
• Provide first-level support for Microsoft Office products, email, and VPN connections.
• Assist with onboarding and offboarding tasks including imaging workstations and disabling accounts.
• Maintain inventory of IT equipment and ensure documentation is up to date.
• Escalate complex issues to senior team members and assist in resolution.
• Support basic network troubleshooting tasks like port resets and printer sharing.
• Deliver professional customer service to internal users in person, by phone, or virtually.

Skills

Windows OS

Help desk

IT support

Remote support

Customer service

Education

Technical education or related certification

Tools

Ticketing systems

Asset tracking tools

Remote support software

Job description

Infinity Natural Resources, Inc. is seeking a Desktop Support Specialist - Field to keep field personnel connected with laptops, mobile devices, and connectivity solutions. You will set up hardware, resolve tickets, and support onboarding/offboarding while minimizing downtime across remote locations.

Based out of the Quaker City office, this hybrid role requires up to 50% travel to remote field offices and field sites as needed, supporting corporate IT for both field and office environments.