Remote IT Customer Support Specialist

Signature Performance; Baltimore (MD); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabil­

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance seeks an IT Customer Service Support professional to deliver top-notch technical assistance remotely and on-site as needed. You will handle incoming calls or emails, aim for first call resolution, document activities, and support clients across IT environments with a customer-centric approach.

The role requires strong communication, problem-solving, and the ability to learn new technologies quickly.

Qualifications

• Minimum 1 year in a customer service IT/technical support role.
• Excellent verbal and written technical communication skills.

Responsibilities

• Answer incoming calls or emails and strive for first call resolution.
• Document call activity in Service Desk ticketing system.
• Provide remote workstation support and basic network printer support.

Skills

Verbal communication

Written communication

Problem solving

Team player

Self-motivated

Learn new technologies

Customer service

Escalation awareness

Tools

Office 365

Symantec Antivirus

Adobe Products

Active Directory

VPN

Job description

Signature Performance seeks an IT Customer Service Support professional to deliver top-notch technical assistance remotely and on-site as needed. You will handle incoming calls or emails, aim for first call resolution, document activities, and support clients across IT environments with a customer-centric approach.

The role requires strong communication, problem-solving, and the ability to learn new technologies quickly.