Remote & Onsite IT Support Specialist

NexTech Professional Services; Bingham Farms (MI); Hybrid; USD 42,000 - 68,000; Full time

Job summary

NexTech Professional Services is seeking an IT Support Specialist to act as the first point of contact for customers, delivering remote and on-site technical support. You will troubleshoot desktops, laptops, printers, and network issues, log tickets, and guide users through resolutions, while maintaining exceptional customer service.

The role emphasizes on-call reliability, fast learning, and collaboration with a team to ensure client satisfaction and smooth operations across client environments.

Qualifications

• Associates degree or higher in technology or equivalent experience preferred.
• 2+ years computer support experience preferred.

Responsibilities

• Provide remote and on-site technical support to end users.
• Log and track issues from identification to resolution.
• Install, configure, and troubleshoot Windows OS and common applications.
• Create detailed documentation of interventions and solutions.
• Maintain strong customer relationships and professional communication.

Skills

Windows 10/11

Active Directory

Microsoft Office 365

VPN

Troubleshooting

Customer service

Remote support

Education

Associates degree in IT

Tools

Autotask

Datto RMM

ITGlue

Job description

NexTech Professional Services is seeking an IT Support Specialist to act as the first point of contact for customers, delivering remote and on-site technical support. You will troubleshoot desktops, laptops, printers, and network issues, log tickets, and guide users through resolutions, while maintaining exceptional customer service.

The role emphasizes on-call reliability, fast learning, and collaboration with a team to ensure client satisfaction and smooth operations across client environments.