Remote IT Customer Success Coordinator: Onboard & Grow

Scorpion Therapeutics; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Success Coordinator to support Managed Services clients post-sale with a focus on onboarding, adoption, retention, and expansion. This remote role emphasizes building strong client relationships and proactive service delivery.

You will manage end-to-end onboarding, act as the primary client contact, resolve issues, monitor account health, and identify growth opportunities.

Qualifications

• 1–3 years in customer-facing roles within IT or managed services.
• Strong communication skills and client-facing confidence.
• Proficiency in Microsoft Office and solid IT infrastructure understanding.

Responsibilities

• Manage end-to-end onboarding for Managed Services clients.
• Serve as the primary client contact post-sale.
• Support issue resolution and service requests.
• Monitor account health and renewal likelihood.
• Identify growth opportunities and support expansion initiatives.

Skills

Customer-facing experience

Strong communication

MS Office proficiency

IT infrastructure understanding

Education

Bachelor's degree

Tools

Cisco Webex

Microsoft Teams

Tableau

Job description

Scorpion Therapeutics is seeking a Customer Success Coordinator to support Managed Services clients post-sale with a focus on onboarding, adoption, retention, and expansion. This remote role emphasizes building strong client relationships and proactive service delivery.

You will manage end-to-end onboarding, act as the primary client contact, resolve issues, monitor account health, and identify growth opportunities.