Remote IT Service Delivery Manager — Biotech/Pharma

Scorpion Therapeutics; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Scorpion Therapeutics, a biotech company advancing toward commercial operations, seeks an IT Support Manager to oversee day-to-day IT service delivery across remote teams. You will lead incident response, end-user support, provisioning, hardware lifecycle, and license compliance while coordinating with MSPs and internal teams.

The role emphasizes training, project delivery, and cross-department collaboration to sustain rapid scaling.

Qualifications

• Bachelor's degree or equivalent with 5+ years in IT support/service management.
• Experience with vendor management and end-user services.
• Biotech or pharma settings preferred.

Responsibilities

• Incident management
• Helpdesk operations
• End-user provisioning
• Hardware lifecycle
• License compliance
• Training
• Project delivery
• Cross-departmental collaboration

Skills

Vendor management

IT service management

Helpdesk operations

End-user provisioning

Incident management

Training

Project delivery

Cross-department collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Azure

AWS

ITSM tools

Job description

Scorpion Therapeutics, a biotech company advancing toward commercial operations, seeks an IT Support Manager to oversee day-to-day IT service delivery across remote teams. You will lead incident response, end-user support, provisioning, hardware lifecycle, and license compliance while coordinating with MSPs and internal teams.

The role emphasizes training, project delivery, and cross-department collaboration to sustain rapid scaling.