Remote Customer Success Navigator: Onboarding & Growth

ePlus Technology, inc.; Virginia (IL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

ePlus Technology, inc. is seeking a Customer Success Coordinator to serve as the primary contact for a portfolio of Managed Services clients post-sale.

Remote role (US), preferred candidates in Virginia or North Carolina, responsible for onboarding, customer satisfaction, and driving value throughout the contract term. Key duties include onboarding, issue escalation, proactive relationship management, and opportunities for expansion.

Qualifications

• 1-3 years of experience in a customer-facing role (Customer Success, Client Services, Account Management, or Technical Support).
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Microsoft Teams.
• Strong understanding of IT infrastructure and services, including networking, business communications, security, wireless, SAN, and server management.
• Exceptional written, verbal, and interpersonal communication skills with the ability to build relationships with technical and executive stakeholders.

Responsibilities

• Onboarding & Implementation: end-to-end onboarding for new customers with kickoff meetings and training sessions.
• Support & Advocacy: first-line escalation support and feedback to internal teams.
• Proactive Relationship Management: manage end-to-end customer experience and monitor satisfaction.
• Adoption & Value Realization: guide customers to adopt best practices and monitor usage metrics.
• Expansion and Growth: surface opportunities for expansion within accounts and support renewals.
• Problem Resolution and Process Optimization: root-cause analysis and action plans for issues.
• Reporting & CRM Management: maintain customer records and prepare health reports.

Skills

Customer-facing

Analytical skills

Communication

Relationship management

Teamwork

Education

Bachelor's degree in Business

Bachelor's degree in Communications

Tools

Microsoft Excel

PowerPoint

Outlook

Cisco Webex

Microsoft Teams

Tableau

Job description

ePlus Technology, inc. is seeking a Customer Success Coordinator to serve as the primary contact for a portfolio of Managed Services clients post-sale.

Remote role (US), preferred candidates in Virginia or North Carolina, responsible for onboarding, customer satisfaction, and driving value throughout the contract term. Key duties include onboarding, issue escalation, proactive relationship management, and opportunities for expansion.