Remote Customer Experience Executive - Biotech/Healthcare

Scorpion Therapeutics; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Experience Executive to act as a primary liaison for FMI accounts in a biotech/healthcare setting. You will drive exceptional operational support and customer service across the product portfolio, while managing multiple initiatives and traveling up to 60%.

Qualifications include a Bachelor's degree or relevant experience with 4+ years in biotech/healthcare customer service, familiarity with Salesforce, data analysis, and remote collaboration.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4+ years in customer service supporting biotech, healthcare or related sales roles.
• Familiarity with Salesforce or CRM systems, data analysis, and remote team collaboration.

Responsibilities

• Manage client relationships and ensure high satisfaction across FMI accounts.
• Assist with product and service implementation and monitor orders for improvements.
• Collaborate internally to tailor solutions and address operational issues.
• Maintain proactive communication and collect feedback to refine processes.
• Coordinate with partners and manage internal projects while traveling up to 60%.

Skills

Customer service

Data analysis

Remote collaboration

Communication

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Job description

Scorpion Therapeutics is seeking a Customer Experience Executive to act as a primary liaison for FMI accounts in a biotech/healthcare setting. You will drive exceptional operational support and customer service across the product portfolio, while managing multiple initiatives and traveling up to 60%.

Qualifications include a Bachelor's degree or relevant experience with 4+ years in biotech/healthcare customer service, familiarity with Salesforce, data analysis, and remote collaboration.