Remote IT & Business Systems Lead - Automation & ISO

Coinscapture; Northern (KY); À distance; USD 130 000 - 175 000; Plein temps

Avantages offerts par ce poste

Equity

Health insurance

Dental & Vision insurance

401k

Parental leave

Wellness benefits

Flexible time off

Paid holidays

Work from home stipend

Résumé du poste

DataGrail is seeking an IT & Business Systems Manager to own remote IT operations, including endpoints, applications, and day-to-day workflows. You’ll automate processes, partner with Security on ISO controls, and scale the function as the company grows.

You will manage Apple devices with MDM, oversee vendor relationships, and drive self-service solutions to reduce manual support while maintaining strong controls and visibility.

Qualifications

• Senior-level experience owning a distributed, remote-first IT environment.

Responsabilités

• Own IT and business systems operations for DataGrail's remote workforce, including endpoint management and SaaS footprint.
• Deliver hands-on technical support across the company with fast, first-call resolution.
• Run onboarding/offboarding for device and account lifecycle.
• Partner with Security to build and maintain ISO 27001 controls.
• Build automation and self-service tools to reduce ticket volume.
• Manage DataGrail's SaaS vendor management process and spend.
• Administer Apple fleet end-to-end: MDM, OS upgrades, hardware lifecycle.

Connaissances

MDM platforms

Okta IAM

Automation tooling

Python scripting

Remote-first

ISO 27001

Vendor management

Apple hardware

Outils

Kandji

Jamf

Hexnode

Claude Code

Description du poste

DataGrail is seeking an IT & Business Systems Manager to own remote IT operations, including endpoints, applications, and day-to-day workflows. You’ll automate processes, partner with Security on ISO controls, and scale the function as the company grows.

You will manage Apple devices with MDM, oversee vendor relationships, and drive self-service solutions to reduce manual support while maintaining strong controls and visibility.