Remote IT Applications Analyst II - Epic Billing Certified

Tufts Medicine; Oregon; Hybrid; USD 84,000 - 107,000; Full time

Job summary

Tufts Medicine seeks an Applications Analyst II to design, develop, and implement IT solutions across applications and infrastructure. You will lead moderately complex to complex projects, work with end users to tailor systems, and support go-lives and upgrades.

This remote role may require occasional travel to Massachusetts for go-lives, upgrades, and vendor collaboration, demanding strong collaborative and problem-solving skills and the ability to manage multiple priorities in a healthcare

Qualifications

• High school diploma or equivalent with extensive relevant experience OR Associate/Bachelor's degree with related experience.
• Bachelor's degree in information technology, finance, clinical field, or related field with four years of relevant experience.
• Experience leading small to medium projects with oversight.
• Experience supporting applications in a healthcare environment.

Responsibilities

• Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.
• Collaborate with end users to understand and define requirements.
• Use technical and analytical skills to tailor systems to meet requirements.
• Build and configure systems to meet requirements using available application tools.
• Create documentation of custom builds as appropriate.
• Develop test scenarios based on requirements.
• Execute testing and identify issues.
• Research and resolve issues.
• Provide input to application implementation event plans.
• Provide support during application implementation events, including occasional off-hours support.
• Lead small to medium size complex projects with oversight
• Build enhancements to current functionality using application tools.
• Participate in detailed testing of software updates and upgrades.
• Respond to issues reported by users; research and resolve issues in a timely fashion.
• Provide excellent customer service and clear communication with users.
• Participate in after-hours on-call support rotation and troubleshooting.
• Collaborate with vendor support to resolve product issues.
• Participate in vendor user groups and review vendor updates to optimize capabilities.
• Participate in cross-training for personal development and coverage.

Skills

Customer service

Communication

Teamwork

Healthcare IT

Data interpretation

Problem solving

Education

Bachelor's degree in IT, finance, or clinical field

Job description

Tufts Medicine seeks an Applications Analyst II to design, develop, and implement IT solutions across applications and infrastructure. You will lead moderately complex to complex projects, work with end users to tailor systems, and support go-lives and upgrades.

This remote role may require occasional travel to Massachusetts for go-lives, upgrades, and vendor collaboration, demanding strong collaborative and problem-solving skills and the ability to manage multiple priorities in a healthcare