Remote IT Alignment Engineer — Standards & Client Risk

Itsasap; Dallas (TX); Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Job summary

Itsasap is seeking an Alignment Engineer to perform client standards and alignment reviews, and to proactively align clients with our company standards. You will maintain and develop ITS standards and best practices while coordinating with the vCIO and internal teams.

Responsibilities include remote standards reviews, updating client templates, maintaining technical knowledge of client environments, ensuring documentation accuracy, managing risk, and contributing to the ITS Standards Library.

Qualifications

• 3 years plus prior IT administration and/or technical support experience.
• Knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Experience with network and workstation operating systems, including Microsoft Windows.
• Experience with web and internet technologies.
• Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Uphold best practices, and report recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams accordingly.
• Contribute to the maintenance of the ITS Standards Library.
• Participate in the Standards and Alignment Committee.
• Develop both technical and business acumen relating to Client sites.
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution.
• Maintain strong client relationships.
• Keep abreast of development of IT and telecom systems, hardware and software.
• Maintain client documentation in order.
• Assist in training, mentoring and development of staff.
• Perform general office duties remotely as required.
• Liaise with Clients, other consultants, and contractors and attend meetings as required.
• Adopt continuous learning and improvement processes.
• Implement, participate in, and promote Company Policies and Procedures.

Skills

Excellent communication

Strong organizational skills

Problem solving

Independent worker

Team collaboration

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Microsoft Windows

Job description

Itsasap is seeking an Alignment Engineer to perform client standards and alignment reviews, and to proactively align clients with our company standards. You will maintain and develop ITS standards and best practices while coordinating with the vCIO and internal teams.

Responsibilities include remote standards reviews, updating client templates, maintaining technical knowledge of client environments, ensuring documentation accuracy, managing risk, and contributing to the ITS Standards Library.