Senior IT Support & Client Systems Lead

People 1st IT; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/vision paid for up to 80%

Profit sharing and bonuses may apply

Job summary

People 1st IT seeks an experienced technology leader to align client technology landscapes with company standards in San Francisco. You will lead field work, manage projects, and train client teams on stack technologies.

Responsibilities include developing and auditing standards for PSA, RMM, DMS, and security, coordinating with service desks, and ensuring smooth client onboarding and ongoing alignments. Strong client relationship skills are essential.

Qualifications

• 5+ years of technology experience.
• Associate degree, MCSA or equivalent technical certifications/experience.
• Ability to effectively engage and maintain a relationship with clients.

Responsibilities

• Lead client alignment and evaluations with the vCIO.
• Coordinate on client onboarding, projects and field work.
• Create and maintain updated client profiles and training.
• Develop, document, audit and maintain standards for PSA, RMM, DMS, network devices.
• Collaborate with service desk and management on metrics and SOPs.

Skills

Technology experience

Associate degree / MCSA

Client relationship management

Job description

People 1st IT seeks an experienced technology leader to align client technology landscapes with company standards in San Francisco. You will lead field work, manage projects, and train client teams on stack technologies.

Responsibilities include developing and auditing standards for PSA, RMM, DMS, and security, coordinating with service desks, and ensuring smooth client onboarding and ongoing alignments. Strong client relationship skills are essential.