Technical Alignment Manager - TAM

Alpha & Omega Computer & Network Services, Inc.; Huntington Beach (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Car Allowance

Cell phone stipend

Birthday Holiday

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Alpha & Omega Computer & Network Services, Inc. is seeking a Technology Alignment Manager (TAM) in Huntington Beach, CA. This hybrid position blends client-facing IT strategy with hands-on technical work, ensuring high-performing environments in manufacturing and the Defense Industrial Base.

The successful candidate will conduct onsite alignment visits, lead standards reviews, and serve as the primary technical advocate for clients. Strong communication and technical skills are essential, along with 3+ years of experience in a Managed Service Provider environment.

Joining us means being part of a values-driven team passionate about excellence and delivering secure tech solutions.

Qualifications

• 3+ years of experience at a Managed Service Provider (MSP) in a technical or client-facing role.
• Strong technical skills in Windows Server, Office 365, networking, and backup systems.
• Experience supporting compliance-focused environments (e.g., NIST 800-171, CMMC, HIPAA) is highly desirable.
• Excellent customer service and communication skills.

Responsibilities

• Conduct regular onsite client visits for Technical Alignment Reviews and standards enforcement.
• Identify risks, gaps, and misalignments in client environments using a defined IT standards framework.
• Translate findings into clear business recommendations.
• Assist with project execution and implementation of technical recommendations.
• Document findings, update configurations, and maintain alignment checklists.

Skills

Windows Server

Office 365

Networking (VLANs, firewalls, VPNs)

Backup systems

Customer service

Documentation

Communication skills

Technical awareness of compliance frameworks

Education

Certifications such as CompTIA Security+, Network+, or Microsoft 365

Tools

Autotask

IT Glue

N-able

Job description

Benefits:

• Car Allowance
• Cell phone stipend
• Birthday Holiday
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Technology Alignment Manager (TAM) – “Bridge IT strategy and hands‑on execution to support clients with excellence.”

We are seeking a Technology Alignment Manager (TAM) who thrives in both the boardroom and the server room. This hybrid role blends client‑facing IT strategy with hands‑on technical work, supporting our mission to deliver secure, aligned, and high-performing environments for clients in manufacturing and the Defense Industrial Base (DIB) pursuing CMMC compliance.

You’ll perform regular onsite alignment visits, lead standards reviews, execute project deployments, and serve as the client’s primary technical advocate. This is an ideal role for someone who understands MSP operations, enjoys building relationships, and isn’t afraid to roll up their sleeves.

At Alpha & Omega, we live by our values: Happy, Hungry, Humble, and Honest. If you’re ready to be part of a growing MSSP with a passion for excellence and community impact, we’d love to meet you.

What You’ll Do:

• Conduct regular onsite client visits for Technical Alignment Reviews, asset audits, and standards enforcement.
• Identify risks, gaps, and misalignments in client environments using a defined IT standards framework.
• Translate findings into clear business recommendations and work with the vCIO to develop technology roadmaps.
• Assist with project execution and implementation of technical recommendations (e.g., firewall deployments, server upgrades, network overhauls).
• Provide hands‑on support for escalated issues or onsite requests, serving as a trusted technical presence.
• Document findings, update configurations, and maintain alignment checklists in IT Glue and Autotask.
• Collaborate closely with service, project, and vCIO teams to drive consistency and client satisfaction.

Key Qualifications:

• 3+ years of experience at a Managed Service Provider (MSP) in a technical or client‑facing role.
• Strong technical skills in Windows Server, Office 365, networking (VLANs, firewalls, VPNs), and backup systems.
• Experience supporting compliance‑focused environments (e.g., NIST 800‑171, CMMC, HIPAA) is highly desirable.
• Excellent customer service, documentation, and communication skills—able to explain technical topics to business leaders.
• Capable of performing light project work onsite (rack/stack, firewall replacement, switch configs, workstation setups).
• Familiarity with Autotask, IT Glue, and N‑able or similar tools.
• Certifications such as CompTIA Security+, Network+, or Microsoft 365 are a plus.
• Must have reliable transportation and be able to lift 50–75 lbs for onsite work.

Why Join Us?

• Be part of a team that’s passionate about mission‑minded IT support and cybersecurity excellence.
• Enjoy a diverse role where no two days are the same—strategy today, hands‑on tech tomorrow.
• Support meaningful clients building America’s defense supply chain—and help keep them secure.
• Thrive in a culture that’s focused on growth, giving back, and being the First and Last of All Your Technical Needs.