Strategic IT Alignment Engineer

GFI Digital; Kansas City (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Referral bonus program

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance, STD, LTD and AD&D

Employee Assistance Program (EAP)

Paid Time Off

Sick Time Off

Employee Discount Program

Job summary

GFI Digital is seeking a Technology Alignment Engineer to manage technology alignment for a range of clients. You will conduct regular on-site visits, maintain client environments, and foster strong client relationships while analyzing tickets to streamline processes through automation.

Working with the vCIO and Project Manager, you will help develop solutions, create statements of work, and document client environments to enable efficient troubleshooting and project success.

Qualifications

• AA or equivalent from a two-year college or technical school in Computer Science, Information Technology or related field.
• 5+ years' experience in IT engineering.
• 5+ years' experience with Windows Server, Active Directory, Microsoft 365, and Azure.
• 5+ years' experience with server virtualization technologies (VMware, Hyper‑V).
• 5+ years' experience with networking technologies (LAN, WAN, VPN, wireless).
• 5+ years' experience with backup and disaster recovery solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem‑solving skills.
• Relevant IT certifications such as CompTIA A+, Network+, Security+, MCSA or higher, CCNA or higher.
• Ability to work Monday - Friday during business hours with occasional night and weekend work.

Responsibilities

• Conduct regular on-site visits to clients to maintain relationships and address needs.
• Maintain a comprehensive overview of each client's environment and ensure systems run efficiently.
• Review past support tickets to reduce hours via automation or targeted training.
• Collaborate with stakeholders to align services with business goals.
• Perform Technology Alignment surveys and assess client environments.
• Identify opportunities for technology-driven innovation and improvement.
• Assist the vCIO and Project Manager in solution development and statements of work.
• Document client environments to aid the support team.
• Contribute to Technology Standards Committee.
• Maintain accurate time and notes in PSA and ITGlue.
• Serve as escalation point for complex issues.
• Stay informed on emerging technologies and industry trends.
• Complete onboarding tasks within two weeks post onboarding.

Skills

Independent worker

Teamplayer

Strong communication

Problem solving

Education

AA or equivalent in CS/IT

Tools

PSA

ITGlue

Job description

GFI Digital is seeking a Technology Alignment Engineer to manage technology alignment for a range of clients. You will conduct regular on-site visits, maintain client environments, and foster strong client relationships while analyzing tickets to streamline processes through automation.

Working with the vCIO and Project Manager, you will help develop solutions, create statements of work, and document client environments to enable efficient troubleshooting and project success.