Remote IoT Implementation Specialist

Samsara; California City (CA); Remote; USD 100.000 - 170.000; Vollzeit

Zusammenfassung

Samsara is seeking a Customer Success professional to own deployment and adoption for Mid-Market customers. You will partner with Sales, Support, Sales Engineering, and Product to ensure successful implementations and ongoing value delivery across trucking, transportation, utilities, and more.

You will lead cross-functional onboarding, adoption tracking, and executive-facing communications, while upholding Samsara’s focus on customer success and long-term growth in a remote-friendly, global

Qualifikationen

• 2–4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• English and French fluency.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users.

Aufgaben

• Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Kenntnisse

Customer success

Account management

Strategic consulting

English and French fluency

Technical product experience

Executive stakeholder communication

Ausbildung

Bachelor's degree

Jobbeschreibung

Samsara is seeking a Customer Success professional to own deployment and adoption for Mid-Market customers. You will partner with Sales, Support, Sales Engineering, and Product to ensure successful implementations and ongoing value delivery across trucking, transportation, utilities, and more.

You will lead cross-functional onboarding, adoption tracking, and executive-facing communications, while upholding Samsara’s focus on customer success and long-term growth in a remote-friendly, global