IoT Implementation Lead – Remote, Mid‑Market

Samsara; California City (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Samsara is seeking a Senior Customer Success/Implementation Lead to guide Mid-Market customers through deployment and adoption of our IoT platform. You’ll own relationships, ensure value realization, and drive successful, long-term engagements across trucking, utilities, and manufacturing.

You’ll collaborate across Sales, Support, Engineering and Product to map customer needs to scalable solutions, run trainings, and help customers grow with Samsara while upholding our culture of focus on

Qualifications

• 2-4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• English and French fluency.
• Experience supporting or working with technical products.
• Excellent consultative skills with end-to-end system implementations.
• Proven track record of building trust and communicating effectively with executives and stakeholders.
• Bachelor’s degree from a 4-year institution.
• Experience serving a large and complex customer base in B2B SaaS.

Responsibilities

• Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day‑to‑day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross‑functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Has experience serving a large and complex customer base in B2B SaaS

Skills

Customer success

Account management

Strategic consulting

French language

English language

Stakeholder management

Technical products

Consultative selling

Education

Bachelor's degree

Job description

Samsara is seeking a Senior Customer Success/Implementation Lead to guide Mid-Market customers through deployment and adoption of our IoT platform. You’ll own relationships, ensure value realization, and drive successful, long-term engagements across trucking, utilities, and manufacturing.

You’ll collaborate across Sales, Support, Engineering and Product to map customer needs to scalable solutions, run trainings, and help customers grow with Samsara while upholding our culture of focus on