Remote IoT Implementation Specialist

Samsara Inc.; California; Hybrid; USD 79,000 - 103,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Senior Customer Success professional for a remote role open to Canada-based candidates. You will guide Mid‑Market customers through onboarding, adoption, and renewal, owning relationships and deployments across industries such as transportation and manufacturing.

You will collaborate with Sales, Support, and Product to deliver value, drive uptake, and ensure long‑term customer success in a fast‑growing company.

Qualifications

• 2–4+ years in senior customer success, account management, or strategic consulting (Mid‑Market SaaS preferred).
• Fluent in English and French.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products; end‑to‑end implementations.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• On the front lines, ensure customers increase safety, efficiency, and sustainability using Samsara's IoT platform.
• Manage deployment for Mid‑Market customers to achieve quick value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and daily users.
• Collaborate cross‑functionally with Sales, Support, Sales Engineering, and Product.

Skills

Customer success

Account management

Strategic consulting

Relationship building

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Samsara is seeking a Senior Customer Success professional for a remote role open to Canada-based candidates. You will guide Mid‑Market customers through onboarding, adoption, and renewal, owning relationships and deployments across industries such as transportation and manufacturing.

You will collaborate with Sales, Support, and Product to deliver value, drive uptake, and ensure long‑term customer success in a fast‑growing company.