Remote IoT Implementation Leader

Samsara; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Samsara is seeking an experienced Customer Success professional to drive deployment and adoption for enterprise customers in the United States. You will own multi-faceted customer relationships, coordinate cross-functional initiatives, and deliver measurable value across safety, efficiency, and sustainability goals.

In this role, you will lead deployment projects for large accounts, run training sessions, and create launch plans to accelerate product usage while mentoring junior team members and

Qualifications

• Experience in enterprise customer success and deployment of complex IoT or software platforms.
• Ability to train users and executives, and drive adoption across large accounts.
• Strong communication and relationship-building skills with cross-functional teams.
• Proven track record of managing multiple customer engagements and delivering value.

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
• Manage deployment of company technology to large-scale customers to enable quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, adoption, and account health.
• Run training sessions and demonstrate technology to executives and day-to-day users.
• Mentor the wider Customer Success and Support teams.
• Understand the platform capabilities deeply to help customers succeed.

Skills

Customer success

Deployment

Training

Cross-functional collaboration

Relationship building

Job description

Samsara is seeking an experienced Customer Success professional to drive deployment and adoption for enterprise customers in the United States. You will own multi-faceted customer relationships, coordinate cross-functional initiatives, and deliver measurable value across safety, efficiency, and sustainability goals.

In this role, you will lead deployment projects for large accounts, run training sessions, and create launch plans to accelerate product usage while mentoring junior team members and