Enterprise IoT Implementation & Success Lead

Samsara Inc.; Dallas (TX); Remote; USD 89,000 - 135,000; Full time

Benefits offered by this job

Remote work

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking an Enterprise Customer Success professional to guide our largest customers through deployment, adoption, and renewal of our IoT solutions. You will lead cross-functional collaboration with Sales, Support, Sales Engineering, and Product to ensure value realization and long-term relationships.

In this remote role we expect robust customer-facing communication, strategic thinking, and the ability to work with executives and frontline users.

Qualifications

• 4+ years in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting or working with technical products.
• Strong priority management and high emotional intelligence.
• Excellent consultative skills with end-to-end system implementations.
• Proven track record of communicating with executives and day-to-day users.
• Willingness to travel up to 25%.

Responsibilities

• Be on the front lines and ensure our customers increase safety, efficiency, and sustainability with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, product adoption, and account health.
• Run training sessions and demonstrations for executives and day-to-day users.
• Champion Samsara’s cultural values as we scale globally.

Skills

Customer success

Enterprise SaaS

Project management

Communication

Education

Bachelor's degree

Job description

Samsara is seeking an Enterprise Customer Success professional to guide our largest customers through deployment, adoption, and renewal of our IoT solutions. You will lead cross-functional collaboration with Sales, Support, Sales Engineering, and Product to ensure value realization and long-term relationships.

In this remote role we expect robust customer-facing communication, strategic thinking, and the ability to work with executives and frontline users.