Remote IoT Implementation Lead

United States Digital Space LLC; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

IoT is seeking a customer-focused Implementation professional to guide Enterprise customers in deploying and adopting our IoT solutions. You will own the customer relationship from onboarding to renewal, coordinating with Sales, Support, Sales Engineering, and Product to deliver value across trucking, transportation, utilities, and other use cases.

The role is remote in the United States, with up to 10% travel to customer sites.

Qualifications

• This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to executives and day-to-day users.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of the company technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate the company’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the the company platform’s capabilities and explain them to customers of all types.

Job description

IoT is seeking a customer-focused Implementation professional to guide Enterprise customers in deploying and adopting our IoT solutions. You will own the customer relationship from onboarding to renewal, coordinating with Sales, Support, Sales Engineering, and Product to deliver value across trucking, transportation, utilities, and other use cases.

The role is remote in the United States, with up to 10% travel to customer sites.