Enterprise IoT Implementation Architect

United States Digital Space LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

the company in the United States is seeking a Customer Success professional for its Enterprise team. You will guide large customers through onboarding, adoption, advocacy, and renewal of the IoT platform, owning the customer relationship through deployment and ongoing success.

The role requires exceptional communication, the ability to understand a customer’s business quickly, and the skill to explain technology to executives and day-to-day users.

Qualifications

• Exceptional customer-facing communication skills.
• Ability to understand a customer’s business quickly.
• Comfort in explaining technology products to executives and day-to-day users.

Responsibilities

• Be on the front lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage deployment of the company technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate the company’s technology to executives and day-to-day users across use cases.
• Juggle multiple customer engagements in parallel and collaborate cross-functionally to deliver an exceptional customer experience.
• Deeply understand the company platform’s capabilities and explain them to customers of all types.
• Champion and embed the company’s cultural values as we scale globally.

Skills

Customer-facing communication

Relationship building

Cross-functional collaboration

Executive stakeholder communication

Job description

the company in the United States is seeking a Customer Success professional for its Enterprise team. You will guide large customers through onboarding, adoption, advocacy, and renewal of the IoT platform, owning the customer relationship through deployment and ongoing success.

The role requires exceptional communication, the ability to understand a customer’s business quickly, and the skill to explain technology to executives and day-to-day users.