Remote Investor Reporting Operations Advisor

PNC; Columbia (SC); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical & prescription coverage

Dental & vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Wellness program

Back-up child/elder care

Job summary

PNC is seeking an Operations Advisor in the Investor Reporting function to ensure accurate reporting and timely remittance under servicing agreements. The role emphasizes risk mitigation, regulatory compliance, and leadership in complex reporting and reconciliation tasks.

Ideal candidates have 4+ years in loan servicing or related financial operations, strong analytical abilities, and demonstrated mentorship experience. Remote work may be possible in select locations with approval.

Qualifications

• Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
• Strong understanding of financial calculations and cash movement concepts.
• Exceptional time management and prioritization skills.
• Highly organized and detail oriented.
• Demonstrated independent problem solving capability.
• Sound decision making skills.
• Ability to work independently.
• Strong analytical skills.
• Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.

Responsibilities

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Skills

Loan servicing experience

Financial calculations

Time management

Organized & detail oriented

Independent problem solving

Decision making

Independent work

Analytical skills

Leadership & mentoring

Education

Bachelor's

Job description

PNC is seeking an Operations Advisor in the Investor Reporting function to ensure accurate reporting and timely remittance under servicing agreements. The role emphasizes risk mitigation, regulatory compliance, and leadership in complex reporting and reconciliation tasks.

Ideal candidates have 4+ years in loan servicing or related financial operations, strong analytical abilities, and demonstrated mentorship experience. Remote work may be possible in select locations with approval.