Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Virginia Beach (VA); À distance; USD 32 000 - 48 000; Plein temps

Résumé du poste

Northwestern Mutual is seeking an Investment Client Services Analyst to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. The role requires Series 7/63 licenses and a strong understanding of tax reporting, mutual funds, and brokerage services.

In this position you will collaborate with NM Wealth partners, handle inquiries for investment accounts, and help educate clients on digital/self-service capabilities.

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66).
• Associates degree in business or related field or equivalent combination of education and experience.
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• An intermediate understanding of tax implications related to investments.
• A strong desire to continuously learn and improve.
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution.

Responsabilités

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products

Connaissances

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Formation

Associate degree in business

Description du poste

Northwestern Mutual is seeking an Investment Client Services Analyst to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. The role requires Series 7/63 licenses and a strong understanding of tax reporting, mutual funds, and brokerage services.

In this position you will collaborate with NM Wealth partners, handle inquiries for investment accounts, and help educate clients on digital/self-service capabilities.