Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Virginia; À distance; USD 32 000 - 48 000; Plein temps

Résumé du poste

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered financial representatives with investment accounts, performance questions, and securities transactions. The role requires strong product knowledge and de-escalation skills, with a focus on digital/self-service education for clients and field partners to strengthen relationships.

The position involves handling advisory inquiries, trade entries, and account servicing while ensuring

Qualifications

• Minimum 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• FINRA Series 7/63 and related licenses required or held (or equivalents)
• Strong understanding of tax implications related to investments

Responsabilités

• Provide consultative service to clients and advisors on investment concepts.
• Act as a point of expertise on mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Collaborate with NM Wealth partners to drive product enhancements and support client retention.
• Analyze, input, and review investment transactions, including trade executions and account maintenance.
• Stay up-to-date on industry trends, investment products, and regulatory requirements to support clients and stakeholders.
• Serve as a primary contact for NM Investment home office assigned clients.

Connaissances

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Formation

Associates degree in business or related field

Description du poste

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered financial representatives with investment accounts, performance questions, and securities transactions. The role requires strong product knowledge and de-escalation skills, with a focus on digital/self-service education for clients and field partners to strengthen relationships.

The position involves handling advisory inquiries, trade entries, and account servicing while ensuring