Remote Brokerage Services Analyst (Series 7/63 Licensed)

Northwestern Mutual; Georgia; À distance; USD 32 000 - 48 000; Plein temps

Résumé du poste

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

The role requires strong investment knowledge, de-escalation skills, and ownership of issues through resolution, while educating clients and partners on digital capabilities and self-service tools to strengthen relationships and client retention.

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Responsabilités

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance
• Stay up-to-date on industry trends, investment products, and regulatory requirements to provide knowledgeable support to clients and internal stakeholders

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Industry knowledge

De-escalation

Regulatory compliance

Formation

Associates degree in business or related field

Description du poste

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

The role requires strong investment knowledge, de-escalation skills, and ownership of issues through resolution, while educating clients and partners on digital capabilities and self-service tools to strengthen relationships and client retention.