Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Florida; Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual seeks an Investment Client Services Analyst in Florida. The role supports clients and registered representatives with investment questions, account servicing, and trades. Licensing (Series 7/63) and tax awareness are essential to ensure compliant, accurate processing and strong client relationships.

The position emphasizes de-escalation, problem resolution, and ongoing learning to improve service quality and digital capabilities for clients and field partners.

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66).
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• An intermediate understanding of tax implications related to investments.
• A strong desire to continuously learn and improve.
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution.

Responsibilities

• Provide consultative service to clients and advisors on investment concepts.
• Act as a point of expertise on mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Apply industry knowledge while addressing complex problems and build critical thinking.
• Collaborate with NM Wealth partners to drive product enhancements.
• Learn new concepts and help others navigate changes in the industry.
• Serve as primary contact for NM Investment home office assigned clients.
• Analyze, input, and review investment transactions, ensuring accuracy and compliance.
• Stay up-to-date on industry trends, products, and regulatory requirements.

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business

Job description

Northwestern Mutual seeks an Investment Client Services Analyst in Florida. The role supports clients and registered representatives with investment questions, account servicing, and trades. Licensing (Series 7/63) and tax awareness are essential to ensure compliant, accurate processing and strong client relationships.

The position emphasizes de-escalation, problem resolution, and ongoing learning to improve service quality and digital capabilities for clients and field partners.