Remote Brokerage Services Analyst (Series 7/63 Licensed)

Northwestern Mutual; Yorktown (VA); Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual is seeking an Investment Client Services Analyst to provide licensed, client-facing support specializing in investment accounts, performance inquiries, and securities transactions. You will resolve complex issues, educate clients on digital self-service tools, and collaborate with field partners to strengthen client relationships.

The role requires Series 7/63 (or equivalent), 3+ years in financial services, and strong tax knowledge; you will stay current on industry trends

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Responsibilities

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Collaborate with NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance
• Stay up-to-date on industry trends, investment products, and regulatory requirements to provide knowledgeable support

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business or related field

Job description

Northwestern Mutual is seeking an Investment Client Services Analyst to provide licensed, client-facing support specializing in investment accounts, performance inquiries, and securities transactions. You will resolve complex issues, educate clients on digital self-service tools, and collaborate with field partners to strengthen client relationships.

The role requires Series 7/63 (or equivalent), 3+ years in financial services, and strong tax knowledge; you will stay current on industry trends