Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; États-Unis; À distance; USD 32 000 - 48 000; Plein temps

Résumé du poste

Northwestern Mutual’s Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role supporting clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

The position emphasizes strong investment product knowledge, de-escalation, ownership of issues through resolution, and collaboration with NM Wealth partners to drive product enhancements and educate clients on digital/self-service capabilities—strengthening

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66).
• Associates degree in business or related field or equivalent combination of education and experience.
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• An intermediate understanding of tax implications related to investments.
• A strong desire to continuously learn and improve.
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution.

Responsabilités

• Provide consultative service to clients and advisors on a variety of investment concepts.
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills.
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements.
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
• Stay up-to-date on industry trends, investment products, and regulatory requirements to provide knowledgeable support to clients and internal stakeholders.

Connaissances

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Formation

Associates degree in business

Description du poste

Northwestern Mutual’s Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role supporting clients and registered representatives with investment account questions, performance inquiries, and securities transactions.

The position emphasizes strong investment product knowledge, de-escalation, ownership of issues through resolution, and collaboration with NM Wealth partners to drive product enhancements and educate clients on digital/self-service capabilities—strengthening