Remote Brokerage Services Analyst (Series 7/63)

Northwestern Mutual; Charlotte (NC); Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual is seeking an Investment Client Services Analyst to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. The role requires strong investment knowledge and the ability to de-escalate complex situations, ownership of issues, and collaboration with NM Wealth partners.

Responsibilities include guiding clients on investment concepts, tax reporting, and account servicing, while contributing to product

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66).
• Associates degree in business or related field or equivalent combination of education and experience.
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• An intermediate understanding of tax implications related to investments.
• A strong desire to continuously learn and improve.
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution.

Responsibilities

• Provide consultative service to clients and advisors on a variety of investment concepts.
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills.
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements.
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business or related field

Job description

Northwestern Mutual is seeking an Investment Client Services Analyst to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. The role requires strong investment knowledge and the ability to de-escalate complex situations, ownership of issues, and collaboration with NM Wealth partners.

Responsibilities include guiding clients on investment concepts, tax reporting, and account servicing, while contributing to product