Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Austin (TX); Teletrabalho; USD 32 000 - 48 000; Tempo integral

Resumo da oferta

Northwestern Mutual is seeking an Investment Client Services Analyst (Series 7/63) to support clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions.

The role requires strong investment knowledge, de-escalation skills, and ownership of issues through resolution, plus collaboration with NM Wealth and field partners to enhance digital self-service capabilities.

Qualificações

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66).
• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills.
• An intermediate understanding of tax implications related to investments.
• A strong desire to continuously learn and improve.
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution.

Responsabilidades

• Provide consultative service to clients and advisors on a variety of investment concepts.
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills.
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements.
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
• Stay up-to-date on industry trends, investment products, and regulatory requirements to provide knowledgeable support to clients and internal stakeholders.

Conhecimentos

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Formação académica

Associate's degree in business or related field

Descrição da oferta de emprego

Northwestern Mutual is seeking an Investment Client Services Analyst (Series 7/63) to support clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions.

The role requires strong investment knowledge, de-escalation skills, and ownership of issues through resolution, plus collaboration with NM Wealth and field partners to enhance digital self-service capabilities.