Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; New York (NY); Remote; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. This licensed, client-facing role emphasizes product knowledge, de-escalation, and ownership through resolution.

You will act as a subject-matter expert on funds, brokerage servicing, cost basis, and tax reporting, collaborate with wealth partners, and help clients navigate changing

Qualifikationen

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Aufgaben

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products

Kenntnisse

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Ausbildung

Associates degree in business or related field

Jobbeschreibung

Northwestern Mutual seeks an Investment Client Services Analyst (Series 7/63) to support clients and registered representatives with investment account questions, performance inquiries, and securities transactions. This licensed, client-facing role emphasizes product knowledge, de-escalation, and ownership through resolution.

You will act as a subject-matter expert on funds, brokerage servicing, cost basis, and tax reporting, collaborate with wealth partners, and help clients navigate changing