Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Atlanta (GA); Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual in Atlanta is seeking an Investment Client Services Analyst to partner with clients and financial representatives, handling questions on investment accounts, performance inquiries, and securities transactions. You will de-escalate complex situations, own issues through resolution, and contribute to digital/self-service adoption.

The role requires Series 7/63 licensing (or equivalent) and involves collaboration with NM Wealth partners to drive enhancements while delivering

Qualifications

• FINRA Series 6 or 7 and 63-equivalent licenses (65 or 66)
• Associates degree in business or related field or equivalent combination of education and experience
• Minimum of 3 years related financial services experience with advanced customer service, written, and verbal communication skills
• An intermediate understanding of tax implications related to investments
• A strong desire to continuously learn and improve
• Strong problem-solving and scenario-evaluation skills with an ability to provide solution

Responsibilities

• Provide consultative service to clients and advisors on a variety of investment concepts
• Act as a point of expertise on multiple areas: mutual fund trading, brokerage account servicing, cost basis, and tax reporting
• Participate in opportunities to apply industry knowledge while gaining exposure to complex problems and building upon critical thinking skills
• Collaborate regularly with department leads and NM Wealth business partners to drive product enhancements
• Work in a dynamic setting to continuously learn new concepts and help others navigate change in the industry
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business or related field

Job description

Northwestern Mutual in Atlanta is seeking an Investment Client Services Analyst to partner with clients and financial representatives, handling questions on investment accounts, performance inquiries, and securities transactions. You will de-escalate complex situations, own issues through resolution, and contribute to digital/self-service adoption.

The role requires Series 7/63 licensing (or equivalent) and involves collaboration with NM Wealth partners to drive enhancements while delivering