Remote Brokerage Services Analyst (Series 7/63)

Northwestern Mutual; North Carolina; À distance; USD 32 000 - 48 000; Plein temps

Résumé du poste

Northwestern Mutual's Investment Client Services Analyst role supports clients and registered representatives with investment inquiries, account questions, and trades. You’ll apply knowledge of mutual funds, trading, cost basis, and tax reporting while ensuring accuracy and regulatory compliance.

In this licensed, client-facing position, you will de-escalate issues, drive process improvements, and collaborate with Wealth partners to enhance digital self-service capabilities and strengthen client

Qualifications

• Associates degree in business or related field or equivalent experience.
• Minimum 3 years financial services experience with strong communication skills.
• FINRA Series 7/63 or equivalents required (63/65/66).
• Strong understanding of tax implications related to investments.

Responsabilités

• Provide consultative service to clients and advisors on investment concepts.
• Act as a point of expertise on mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Collaborate with NM Wealth partners to drive product enhancements and digital self-service capabilities.
• Support clients and field partners, escalating and resolving complex issues with ownership through resolution.
• Analyze, input, and review investment transactions, ensuring accuracy and regulatory compliance.

Connaissances

Customer service

Issue resolution

De-escalation

Analytical thinking

Data security

Regulatory knowledge

Communication

Formation

Associates degree in business or related field

Description du poste

Northwestern Mutual's Investment Client Services Analyst role supports clients and registered representatives with investment inquiries, account questions, and trades. You’ll apply knowledge of mutual funds, trading, cost basis, and tax reporting while ensuring accuracy and regulatory compliance.

In this licensed, client-facing position, you will de-escalate issues, drive process improvements, and collaborate with Wealth partners to enhance digital self-service capabilities and strengthen client