Remote Investment Client Services Analyst (Series 7/63)

Northwestern Mutual; Tallahassee (FL); Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual in Tallahassee, FL seeks an Investment Client Services Analyst with FINRA licenses to support clients and registered representatives on investment accounts and transactions. The role emphasizes de-escalation, issue ownership, and collaboration with field partners to strengthen client relationships and retention.

The position requires strong investment product knowledge, effective communication, and a commitment to learning new digital tools for self-service capabilities.

Qualifications

• FINRA Series 6/7 and 63 licenses (65/66) required.
• Associates degree in business or related field or equivalent experience.
• Minimum 3 years of financial services experience with strong communication.
• Understanding of investment tax implications.
• Willingness to learn and improve.
• Strong problem-solving and decision-making skills.

Responsibilities

• Provide consultative service to clients and advisors on investment concepts.
• Act as a point of expertise on mutual fund trading, brokerage account servicing, cost basis, and tax reporting.
• Participate in opportunities to apply industry knowledge while solving complex problems.
• Collaborate with NM Wealth partners to drive product enhancements.
• Embrace change and continuously learn new concepts in a dynamic setting.
• Serve as primary contact for NM Investment home office assigned clients regarding accounts and products.

Skills

Customer Support

Root Cause Analysis

Analytical Thinking

Data Security

Client Advocacy

Investment Products

Compliance

Education

Associates degree in business or related field

Job description

Northwestern Mutual in Tallahassee, FL seeks an Investment Client Services Analyst with FINRA licenses to support clients and registered representatives on investment accounts and transactions. The role emphasizes de-escalation, issue ownership, and collaboration with field partners to strengthen client relationships and retention.

The position requires strong investment product knowledge, effective communication, and a commitment to learning new digital tools for self-service capabilities.