Remote Internet Support Specialist - ISP Troubleshooting

Ideatek Telcom LLC; Oklahoma City (OK); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or reimbursement

Tuition reimbursement for personal and

Job summary

IdeaTek is seeking an Internet Support Specialist to help customers by troubleshooting wireless, fiber internet, and phone services. You will deliver empathetic, patient support while resolving issues and ensuring customers feel supported throughout.

The role is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri. Typical schedule is M-F during training and regular hours; weekend coverage may be required.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p, or 10a-7p as the regular schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

Skills

Technical troubleshooting

Team collaboration

Help desk experience

Customer service

Tools

CRM systems

Job description

IdeaTek is seeking an Internet Support Specialist to help customers by troubleshooting wireless, fiber internet, and phone services. You will deliver empathetic, patient support while resolving issues and ensuring customers feel supported throughout.

The role is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri. Typical schedule is M-F during training and regular hours; weekend coverage may be required.