Remote Internet Support Specialist: Troubleshooter

Ideatek Telcom LLC; Arizona; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Internet service reimbursement

Tuition reimbursement

Community engagement opportunities

Job summary

Ideatek Telcom LLC is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver empathetic service, and collaborate with teams to ensure timely resolutions for existing customers.

The role emphasizes clear communication, a customer-first mindset, and the ability to explain technical concepts in simple terms while maintaining professionalism across all interactions.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements
• Demonstrate empathy, patience, and professionalism in every customer interaction

Job description

Ideatek Telcom LLC is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver empathetic service, and collaborate with teams to ensure timely resolutions for existing customers.

The role emphasizes clear communication, a customer-first mindset, and the ability to explain technical concepts in simple terms while maintaining professionalism across all interactions.